![]() ![]() Westby said the Apple agent told her that Apple had not contacted her, that the call was almost certainly a scam, and that Apple would never do that - all of which she already knew. called her and referenced that case ID number at the start of the call. ![]() The page displayed a “case ID” to track her inquiry, and just a few minutes later someone from the real Apple Inc. Westby said she immediately went to the support page () and requested to have a customer support person call her back. Note that it lists the correct Apple phone number, street address and Web address (minus the Note in the above screen shot that it lists Apple’s actual street address, their real customer support number, and the real domain (albeit without the “s” at the end of “ The same caller ID information showed up when she answered the scammers’ call this morning. What Westby’s iPhone displayed as the scam caller’s identity. Here’s what her iPhone displayed about the identity of the caller when they first tried her number at 4:34 p.m. The message said she needed to call a 1-866 number before doing anything else with her phone. the day before, but she didn’t answer that call). Westby said earlier today she received an automated call on her iPhone warning that multiple servers containing Apple user IDs had been compromised (the same scammers had called her at 4:34 p.m. Jody Westby is the CEO of Global Cyber Risk LLC, a security consulting firm based in Washington, D.C. The scary part is that if the recipient is an iPhone user who then requests a call back from Apple’s legitimate customer support Web page, the fake call gets indexed in the iPhone’s “recent calls” list as a previous call from the legitimate Apple Support line. It starts with an automated call that display’s Apple’s logo, address and real phone number, warning about a data breach at the company. only) at or to your local law enforcement agency.A new phone-based phishing scam that spoofs Apple Inc. Report scam phone calls to the Federal Trade Commission (U.S.You can also block unwanted messages and calls. To report a suspicious SMS text message that looks like it's supposed to be from Apple, take a screenshot of the message and email the screenshot to To report spam or other suspicious emails that you receive in your, me.com, or mac.com Inbox, send them to To report spam or other suspicious messages that you receive through Messages, tap Report Junk under the message.If you receive a suspicious link to a FaceTime call in Messages or Mail, email a screenshot of the link to The screenshot should include the phone number or email address that sent the link.If you receive a suspicious FaceTime call (for example, from what looks like a bank or financial institution), email a screenshot of the call information to To find the call information, open FaceTime and tap the More Info button next to the suspicious call.If you receive a suspicious email that looks like it's supposed to be from Apple, please forward it to 1.If you believe that your Apple ID has been compromised, or if you might have entered your password or other personal info on a scam website, change your Apple ID password immediately. If you're suspicious about an unexpected message, call, or request for personal information or money, it's safer to presume it's a scam and contact that company directly if you need to. If you're concerned about a security issue with your Apple device, you can get help from Apple. Unwanted Calendar invitations and subscriptions.Fake promotions that offer free products and prizes.Scam phone calls or voicemails that impersonate Apple Support.Misleading pop-ups and ads that say your device has a security problem.Fraudulent emails and other messages that look like they're from legitimate companies, including Apple.But scammers use any means they can to trick you into sharing information or giving them money, including: If you receive a suspicious FaceTime call or link to a FaceTime call in Messages or Mail, please email a screenshot of the call information or link to refers to fraudulent attempts to get personal information from you, usually by email. If you receive a suspicious email or SMS text message that looks like it's supposed to be from Apple, please email it to 1 ![]()
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